Speculative Design for Chatbot Mediator

KAIST College of Engineering. 2019.06. ~ 2020. 11. (18 months)

Project Details:

  • This joint research project was a collaborative effort between KAIST Designize Lab and HES-SO Prof. Maurizio Caon.

Research Aim:

  • To identify intelligent chatbot design issues for participatory conflict resolution.

Research Process:

  • Speculative design workshops were held in S.Korea and Switzerland.

  • HCI experts participated in the workshops by using speculative design as a tool to envision and discuss alternative futures wherein intelligent chatbots would support employers and employees of micro-businesses to resolve their wage disputes.

  • The following diagrams and figures illustrate the process of the workshops.

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Speculative design workshops in KAIST, S.Korea

 
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Speculative design workshops in HES-SO, Switzerland

 
Ki-young Nam