AI Chatbot Design for Conflict Resolution

Korean National Research Foundation (NRF). 2019.07. ~ 2020. 12. (18 months)

Project

  • AI Chatbot Design Strategies for Participatory Conflict Resolution - with a focus on Storytelling Resolution of Small Businesses’ Wage Conflict through Design Fiction

Project Aims

  • To establish AI chatbot design strategies for participatory conflict resolution.

Project Process

  • Creating speculative design (SD) stories about AI chatbots aiding the resolution of small businesses’ wage dispute

  • The stories were created by Designize Lab researchers collaborating with professional SF (science fiction) writers.

  • Probe study by using the SD stories as research probes (Figure 1). The stories were offered to users (employers and employees of small/micro-businesses) for them to read and express their thoughts, needs, opinions about the AI chatbots illustrated in the stories.

  • The research results were analyzed and formulated into “AI Chatbot Design Strategies for Participatory Conflict Resolution” (Figure 2).

 
 
 
Ki-young Nam